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  • Lower Templestowe

Emmavale Gardens

  • Menarock Aged Care Services
  • 7 Elberta Ave, Lower Templestowe VIC 3107

Reviews & Ratings

4.26
31 reviews
    • Pablo7311
    • Sep 26, 2018

    The activities officer adds an important dimension to the care and wellbeing of the residents.

    • Lurline2277
    • Dec 17, 2017

    Overall happy with care of our relative, although feedback only forthcoming if we ask.

    • Geoffrey3185
    • Dec 05, 2017

    More frequent attention to continence requirements. Sandwiches offered on the weekly menu printout should be readily offered at the mealtime.

    • Sierra5037
    • Dec 01, 2017

    Since Denise has taken over as the DON there have been a lot of necessary improvements made. I am very happy with the friendly caring staff.

    • Evert6128
    • Nov 30, 2017

    I am very happy with the overall care that my mother receives. The staff even include me with a cup of coffee if I visit at morning tea time. I am grateful and feel secure in knowing that my mother's needs and wants will be catered for. Thankyou

    • Jennifer7808
    • Nov 27, 2017

    overall, very nice place but food should be better

    • Lowell7983
    • Jul 31, 2017

    A very caring environment. Friendly nurses. Clean and attractive environment.

    • Je1000
    • May 09, 2017

    Wonderful stay of aproximately 6 weeks. Only improvement would be to make it mandatory for all staff to always wear a name badge for: 1. politeness in referring to staff by name; 2. to easily identify who is helping residents. Thank for your help. Judy.

    • Joanny3331
    • Oct 26, 2016

    staff are very caring and helpful to family and visitors, I would recommend anyone

    • TRAVEL
    • Oct 17, 2016

    Residents need more stimulation i.e. Bingo, reading, light exercise. Definitely new menu (especially main meals) Staff - Lovely Venue - Clean/Comfortable

    • Violette7064
    • Oct 11, 2016

    The care is great, the carers are lovely.

    • Adelbert6508
    • Jul 21, 2016

    A 95 year old relative has been living at Emmervale Gardens for four months after thirty years living independently. She has recently been very unwell which has tested staff. She has adjusted to supported living surprisingly well due largely to the attitude and concern of the staff. We made a very good choice.

    • Jonas8119
    • Jul 05, 2016

    I often sit in the main lounge room with my husband Bill and I see so many acts of kindness to residents by most staff members. The staff are really special people who carry out what must be at times, a very difficult job.

    • Opal4042
    • Jun 30, 2016

    could not have selected a better place for my mother Emmavale Gardens Templestowe look after her wonderfully.

    • Stewart4758
    • Jun 29, 2016

    There needs to be more activities of interest to those younger and who still have the ability to participate. Singing war time songs, however pleasant for the very elderly, does not always appeal to 60 year olds.

    • KevinD
    • Jun 28, 2016

    Many of the staff have been there a long time (I think this says a lot), and are always friendly and helpful. We have peace of mind that our mum has been well looked after and cared for.

    • normanhurst
    • Feb 22, 2016

    Overall, the facility meet my father's needs: he has a good level of care and I am 'generally' contacted with regards to any issues relevant to him.

    • JohnE
    • Feb 09, 2016

    The fact we have had 7 managers in the last two years has certainly lowered the morale of the place. I have been here 6 years and have noticed the difference. We have a new manager so we hope things will improve. The manager seems to be on the right track.

    • milli270
    • Feb 09, 2016

    Happy with services provided. Staff are friendly and help when requested. Mum and dad don't appear to attend lifestyle activities often - but believe this is choice. Having only been here 5 months still finding our way a little.

    • Nambour
    • Feb 01, 2016

    The ratio of staff to residents is good. Also, the attitude of staff is always kind and caring to both residents and family members. The building is lovely and traditional and 'home like', with lovely garden areas dotted around.It has only 50 rooms which makes it more attractive than other aged care facilities with 100-200 rooms - very impersonal and institutional like. Long straight corridors are so daunting and institutional looking. The corridors look so much better with nooks along the way with some seating or something to break up the length. Emmavale Gardens has avoided that type of architecture. They have plenty of activities available to occupy the residents also. I am very happy with my decision to place my husband there.

    • Nine
    • Jan 29, 2016

    I have been a resident (able bodied) for nearly 3 years. Could hardly walk when I first arrived and was left standing at the reception for about 15 minutes with no one to assist me - so not a very good welcome. Since that time we have had 7 new DONs, many changes in PCs, several changes of cooks and one change of the Maintenance Man. I'm pretty much self-caring now (have been healing from chronic fatigue/ adrenal fatigue) and I am planning to live independently again this year so I don't require help from the staff. I have become like a spokes person for the residents many of whom don't like to "complain" or voice their grievances. So I do. I have instigated a few changes of improvement. With such a turnover in staff there has been no continuity and it has been difficult for many to learn ...

    • Rowdy123
    • Jan 27, 2016

    Emmavale Gardens was recommended to us as one if our friend's mother was a resident there. Very pleased with the presentation and staff. On this basis, my mother has been a resident for one and a half years now and is very happy. Could not be more happy with the amenities and staff at Emmavale Gardens. Would recommend this aged care centre to anyone interested.

    • Magpie11
    • Jan 25, 2016

    My father has been a resident since November 2014 and I have been happy with the level of care he is receiving: I have found the staff very friendly and approachable. The treat the residents with dignity and respect. There are many activities and social things offered, but my dad is not really interested. That's OK, he likes to sit in his room. It's great that he has a choice. I have told my friends about this facility and I would recommend it.

    • Johann2303
    • Dec 02, 2015

    Quite adequate without anything exceptional in service delivery

    • xxxxxx
    • Jun 16, 2015

    emmavale is always clean and smells fresh ALL staff are exceptional they go out of their way to help all residents .If there is a question or problem they will help whether it is a large or small request. Staff are always there to greet you with a smile

    • Happy chapie
    • Jun 15, 2015

    My mother has been living at Emmavale Gardens for many many years, she has always been very happy there, this in turn has been a huge comfort to myself and my family. I cannot speak highly enough of the staff and the care my mother receives. Keep up the good work everyone.

    • aljudi3
    • Jun 15, 2015

    My mother has been at Emmavale Gardens for the last 3 years. In this time I have always found the staff to be very conscientious, caring

    • Eleanore4425
    • Jun 12, 2015

    I have found everything about this facility to be the highest quality. Couldn't be happier!

    • Jailyn3533
    • May 25, 2015

    I feel extremely fortunate that my mum is in such a caring facility, she has been in care for approx. 4years the staff have become like an extended family for her, although its like 50 first dates for her...everyday is a new experience, all of the residents that reside there all seem as happy as you would expect, the food is lovely with lots variety, I would highly recommend Emmavale Gardens if you are looking for the best care for your family.

    • DianeF
    • May 20, 2015

    My parents are very happy here. They have lots of activities to entertain and help them keep their minds active, helpful, friendly staff, outings and a lovely outdoor area with lots of plants and seating and room to wander in the sunshine.

    • Alphonso3665
    • May 14, 2015

    Bathrooms need to be warmer and nonslip floors. Otherwise the premises are very clean. Most of the staff are fantastic and caring. I think more sharing should be done, especially when one has finished their allocated area and another area is struggling. Most aged care have the choice of 2 different menus at lunch and dinner and the quality of food especially at dinner should be improved. A pastoral carer would be of great help to some residents. Activities and entertainments need to be more exciting eg.baby farm animals could visit.

Read Reviews

About UsEmmavale Gardens is a modern, purpose-built aged care facility consisting of 50 bedrooms each with fully appointed en-suite, built in robes, hydronic heating, ceiling fans, telephone and television outlets and emergency call system. Emmavale is a low care facility offering ageing-in-place and respite care.

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  • room

    Deluxe

    Single Room + Private Ensuite

    Max occupancy: 1
  • description

    Quality curtains and light fittings, ceiling fans, hydronic heating and built in wardrobes make each room attractive and comfortable. Rooms are wired for free to air and cable television, private telephone and emergency call bell. The private ensuites are equipped with anti-scalding thermo-valve taps, grab rails and non-slip floors. Residents have the option to furbish their own bedroom if they desire.

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  • room

    Deluxe Room

    Deluxe Room

    Max occupancy: 1
  • description

    Quality curtains and light fittings, ceiling fans, hydronic heating and built in wardrobes make each room attractive and comfortable.  Rooms are wired for free to air and cable television, private telephone and emergency call bell. The private ensuites are equipped with anti-scalding thermo-valve taps, grab rails and non-slip floors. Residents have the option to furbish their own bedroom if they desire.

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