Salisbury House

I can't thank the staff enough for caring for my 'dementia patient' mum at Salisbury House. They are very respectful and treat her well.

This is a new experience for our family thus have nothing to compare it with.

Mu husband Bob was admitted on 5/12/16 to the dementia ward in Salisbury House. A very old building needing extensive renovations and extensions. They also are short of staff which makes huge demands on staff, especially in dementia ward, where most patients are equivalent in their age to two and a half years old. But, the care my husband and others received was a credit to them, patient, caring, respectful to their residents and also family members who have to leave their loved ones in someone else's care, which is very emotional time, almost a grieving of sorts. My husband passed away on 17/07/2017- I could not have asked for more love and care for myself and family, and of course, my husband Bob.

MY RELATIVE HAS BEEN IN THE DEMENTIA WARD FOR THE PAST 2 YEARS. HE IS ALWAYS CLEAN, SHAVEN, AND TIDY. WHICH IS SO IMPORTANT TO ME. THIS MAKES ME HAPPY WHEN I SEE HIM AS HE CAN NOT COMMUNICATE TO ME AND HAS NO IDEA WHO I AM. HE IS TREATED WITH DIGNITY AND ALL THE STAFF ARE FREINDLY. HE SEEMS TO BE CONTENT.

I have been visiting this facility for some months and am very impressed with the care and commitment from staff towards the residents. An absolute pleasure to visit here.

Overall a pleasing experience caring experience

Great Place for care and attention for my lovely wife

I find the staff very help with problems but I think there need to a review of the care with a family member very 3 months to help improve. The overall care requirements..

Staff are kind and caring and try hard to make the residents life bearable

My husband is in care with dementia , and he is treated with respect and kindness . The staff in his unit are very caring and he doesn't get told off for doing the wrong thing or going where he shouldn't like he did in previous homes .

My husband required full time care which I was trying very hard with local council home care support to provide in our own home. When the inevitable decision was made to move him to a nursing home, we had great difficulty in finding a placement for him as he was considered to be too 'high care'. What a gem Salisbury House is, the care and support is wonderful. The food is of a high quality and varied. The staff are exceptional and go out of their way to ensure my husband is happy and his needs catered for.

very happy with the services provided to my mother

After six month's of having my wife in Salisbury house I can thoroughly recommend to others as it does provide excellent service at all levels, including financial advice. Every person I have spoken to in my local area has agreed with this opinion. This my honest opinion and NOT because I want to win a prize !

Overall the level of service provided is good. Communication with family members is generally good.

My son is really happy in this facility and I like the area and ability to visit anytime.

It is a beautiful old building set in the 1800s in bushland still has the old charm. Needs some work but still lovely and calming. The staff are amazing and the manager is just beautiful. My mum really likes it there and because its not a big aged care with too many elderly she has been able to make some friends.

friendly and helpfull staff and his quality of life has improved

The facility manager and all the staff at Salisbury House are so caring and respectful, treating each resident with dignity. I am my husbands full time home carer and recently I needed urgent respite care for him due to my health. I rarely place my husband in care due to several previous bad experiences in other facilities and how difficult they made it for both of us on his return home ie: not allowing him to walk, confining him to a wheelchair and bed chair (diminished strength)and lack of toileting and changing (severe rashes and UTI's) The facility manager and the staff were amazing and understood my husband's needs and my concerns. Without question Salisbury House is the top of my list for any future respite or full time care required. Nola

Staff are of top quality, their care they show to all residents is very high.

Salisbury House offers a refreshing semi rural environment with great views from rooms..Friendly staff make visits enjoyable and help is always near to hand. My father continues to comment on his appreciation of meals and exercise program. Gradually dad is exploring the gardens and feeling more and more at home.

The staff do their best. Due to the community within, it must be difficult to entertain the various levels of capabilities. So many require assistance with simple craft that you would need one on one. Attendance at all times, which is unattainable. Salisbury house is a very old building, but charming.

My farther has been in other facilities prior to Salisbury House. The care or lack of, was poor and heart breaking for family to see. We as the family were at a loss as what to do. Salisbury House was recommended to us. We are fortunate to have my farther there. We have peace of mind knowing the wonderful care he is receiving. The only negative is we feel weekends are under staffed in Waratah section.

I couldn't fault the care and attention provided by Salisbury House. The team includes genuine caring staff and they have been a great assistance to me as mum has settled into being a resident - now for roughly 16 months. When making the decision to find a place for mum, what stood out to me was the atmosphere (it's an old guest house and thus has warmth and character unlike many I visited). But also, and most importantly and from the first time I visited I was greeted by genuine caring people. One of them is a great example - she has been a great help along with several other staff. It may not have the latest modern conditions, but that matters little, as it was the most homely place I found in the eastern suburbs, combined with caring staff. I am more than happy with the decision to ...

My husband has dementia so is in the dementia side of the Nursing Home. I am very satisfied with his treatment as he is a very mobile person and in the past he fiddled with and sometimes destroyed certain articles in the home. But unlike other homes I tried he was not told off or nagged at for doing it. He has been a resident for nearly 4 years so is not so fiddling now. He still wanders around all the time, but is not destructive now. The staff are kind and patient with him. He has to be fed and wears pads. The only minor complaint I have is that his clothes seem to go missing even though they are named.

My dad is in the Waratah (dementia) ward, he has advanced stages of vascular dementia. My main issue is the number of staff allocated. When dad was admitted 30% of residents were high care i.e. needed to be fed, changed, showered, etc, there were 3 staff to do the job. Today, there are still the same staff, but 70% need constant attention. The best part of this facility is that it feels more like a home than a facility, and that the staff are permanent, some being there for over 20 years.

Staff are very helpful and great for feedback. Secondly, the head nurse are both very good in feedback, also the Manager is very easy to talk to and if you where looking for someone to support your nursing home, you could head hunt her straight away. She is an asset to your company.

I noticed how friendly the staff were. They talked to me and listened when I spoke to them. They were all very helpful and genuine. It was a great pleasure to visit there. I could see by their acts that really cared for the residents and they worked well as a team.

I placed dad 5 years ago bad experience in a facility in Qld. I toured 13 nursing homes and couldn't face putting mum in any. Social worker at Casey hospital sent me to see Sharon at salisbury house and she was great. After tears, cuppa tea and 1.5 hrs of her time I left knowing salisbury had that difference I was looking for and lead by a person who actually wanted me to sleep knowing mum was safe and cared for. Can't thank sharon and the wonderful staff enough this place is like no other around that area, c 3 months on mum brighter than had been in year's. Menarock

The staff are very considerate, caring and professional. The rooms are homely and visiting times are very flexible, which is exactly what you want when wanting to spend time with your family.

Staff are great and are genuinely caring. Food can be plan at times.

The staff are great and have looked after my step mum with care and always have looked after her wellbeing.

Caring and professional staff

Salisbury House is a old dwelling that has charm. That is why it doesn't get five stars, but is lovely and warm throughout.

Excellent and caring staff.

Extremely happy with our choice for aged care for my mother

I was asked to review honestly, I brought my brother in 5 weeks ago and the Manager was great. She was clear, open and very caring. I was falling apart! Dad to place was really hard, he didn't fit the nice little old man status, he actually quiet nasty normally, but the Manager and Staff have take him in, feed him really well, ignore his antics and he is actually well behaved for them. He is happy more importantly than I have seen him in years, all that anxiousness for nothing, Best decision I made for him and Sharon and Libby Thank you for your heart and passion, two of a kind. Cheers

Thx Sharron and Zenya for your support and care you showed dad when he came. The fact the you Sharron came and met him made it easier for him to come. Great place, old but homely and just what dad needed. He is difficult but Sharron you made it so easy and he likes you so much as you said it how it was and we liked that but you are so kind and smart too. The staffing is good too, nice girls. Jo the man in service dept I think what a true blue Aussie and great guy. Thanks Salisbury - by the way lunch when dad came was really good.

Understanding and caring of staff was a relief when family feeling overwhelmed and upset having their family so unwell. Essential to have the support provided so helpful, professional, reassuring and supportive for their patient and family.

Mum came to this home 5 weeks ago and from first enquiry to date the service is run like a family home. A lovely lady called Sharon came and saw mum in hospital, showed us around and was there for admission with Libby who has been there over 20 years and so nice and sharon followed up by asking mum regularly if she was ok and phoned us to make sure we were happy. Mum has settled better because the interest taken by staff and management and feels safe. The Aged care stories I heard just aren't true as Salisbury has showed as nothing but genuine care and we are so very grateful.. I would highly recommend this company just because of the effort they go to for families and residents coming in and it hasn't stopped. Leasa

Out of 7 tours the Acting DON/ think was so open, kind, clear of service and financial options. She showed us such kindness and left the choice to go to Salisbury House to be easy. Old beautiful building, staff were so welcoming and the Acting DON's follow up and communication was beyond what is normal in Aged Care. Communication and care for mum in the last 2 months is better than we expected. Great safe, caring place, run by people who are part of the team and really do care.

Amazing staff and care but building in need of funding for improved resident comfort.

The care and attention to the wellbeing of residents via professional staff at Salisbury House is wonderful! Support for facilities would be welcomed to assist the staff to improve the experience for residents.