Privacy Policy

This Privacy Policy applies to all personal information collected by Aged Care Reviews Pty Ltd via the Site located at

How to contact us about privacy

Your privacy is very important to us. If you have any questions regarding our information practices and other privacy aspects of the Site. You can contact us at:
Aged Care Reviews Pty Ltd
Attn: Privacy Officer
Level 1, 294 High Street
Kew VIC 3101
Telephone: 1300 654 670
Email: team (at)

Collection of information

Generally: We receive and store information you enter on our website. This includes personal information including first name and surname, email address, postal and street address, telephone numbers, date of birth, Medicare card information, Department of Veterans Affairs card information, Aged Care Client Record information, aged care and/or respite accommodation subsidy eligibility information, and billing information (including credit card number, expiry, cardholder information and other credit card certification information). You may also provide information about your respite accommodation preferences – including but not limited to preferred date of entry and exit, preferred provider, preferred location and preferred service.

Respite Client Information: When you make a respite accommodation booking request on behalf of another individual(s) we will request personal information about those individual(s). Where you provide personal information regarding another individual(s) you must obtain the consent of the individual(s) prior to providing us with their personal information, and you must ensure that the individual(s) have read and consent to this Privacy Policy.

Automatic Information: We automatically collect information about your computer or device when you access this website. We may collect and store information regarding your IP address, your location, your browser software, the referring website and your browsing history on our website. We may collect information in regard to you online activity, including any respite accommodation that is booked, and which respite providers you have viewed. The purpose for which we collect this personal information is to provide you with the best service experience possible on the Site. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the Site.

Information from Third Parties: We may collect information about you and any other person to which you provide us information about from third parties, including business partners, clients, respite accommodation providers, advertisers, and affiliated entities.

Purpose of collection

We collect your personal information disclosed to us and disclose such information to our third party suppliers and vendors for the purpose of completing respite booking accommodation requests you provide on our Site. We use other information about you for the following general purposes: to provide you with services that you request; to provide you with access to respite accommodation availability information; to manage your account; to communicate with you in general; to provide notifications to you relevant to your respite accommodation booking request or enquiry; to improve our products and services; to respond to your queries; to provide you with information regarding special offers and products or services that may be of interest to you; to reward you as part of a reward or recognition program; to request further information from you through surveys or questionnaires; to enforce our Terms of Use; or as otherwise disclosed to you at the point of collection. By providing your personal information you consent to the use of your personal information as described.

To improve the ease with which you can communicate and take advantage of the services offered by this Site, we will make use of email messages. From time to time we may send email messages to you to remind you about respite booking requests you have made, have started to make, have not completed, or that may be of interest to you. All email messages will provide you with the opportunity to stop receiving email messages of that type.

In addition, we also collect cookies from your computer, which enables us to tell when you use the Site and also to help customise your website experience.


We customarily disclose personal information only to our service providers who assist us in operating the Site, including: respite accommodation providers; Aged Care Reviews for the purposes of seeking review or rating information; Facebook for linked registrations and our advertisers for statistical purposes. Some personal information may also be publicly accessible through your use of the Site and Services. For example, the link to your User profile will be available with every User Generated Content post. If you do not wish for certain personal information to be viewable on your User profile, you may change your settings in your account. We will only disclose personal information to an unrelated third party with your consent.

Apart from such circumstances, we may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.

We may also disclose personal information as required by law.

In the event that we sell or buy businesses or their assets, or engage in transfers, acquisitions, mergers, restructurings, changes of control and other similar transactions, customer information is generally one of the transferable business assets. Thus, your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.

If you voluntarily provide information in publicly accessible areas of the Site, the information can be viewed and therefore used by others. We advise User Admins and users not to disclose contact information that they do not wish to have publicly available. We are not responsible for personal information you choose to submit publicly.

Access and Correction

Information Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.


Information Privacy Principle 1 of the Privacy Act 188 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact using the details above with the following information:
1. Your name and address;
2. Details of the alleged breach of privacy; and
3. URL link to the alleged breach of privacy (if applicable).

Please allow us 14 days to investigate your complaint, after which we will contact you immediately to resolve the issue.

Retention of Information

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.


You must do what you reasonably can to ensure the security of your personal information. It is your obligation that you protect yourself against unauthorised access to your password and to your computer. Please log out of the Site when you have finished using a shared computer. Be wary of including sensitive information in your emails to us as they are not necessarily secure against interception. We will not ask for passwords in an email and you should assume that if you get such a request, it must be fraudulent.

We have processes in place to ensure the security of your personal information. We have physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, maintain data security, and correctly use your information.

However, neither people nor security systems are infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Transfer out of Australia

The website is primarily hosted on a server based in Australia. We transfer all data on the Site (including all personal information) to our hosting service providers and data centres located in Australia. Data may also be transferred to data centres located overseas, including but not limited to the United States of America. You hereby consent to such transfers.

Changes to Privacy Policy

We reserve the right to amend this Policy at any time. Changes and clarifications will take effect immediately. If we make a significant change to the Policy, we may issue a notice by email or through notice on the home page of the Site. We encourage you to check the Policy from time to time to check for changes.